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Returns & Exchanges

Our return policy

Returns are accepted 30 days from the date of delivery.

Exceptions to our policy are the following:

How Do I Track An order?

  • Designer Settings and Designer Wedding Bands such as Simon G.
  • Diamond Eternity Bands smaller than 5 or larger than 7 in size.
  • Any special order either made custom or ordered specifically for the customer.

These items are not eligible for return under our 30 days return policy.

Where to send returns

You will need to call or email us to get an RA# for your return or exchange. Any package sent to us without an RA# on the outside or on the label information will be refused. Please send your return or exchange to:

Busy Bee J. Co.

5050 Sunrise Highway A

Massapequa Park NY 11762

Please allow 7 business days to process your return as it will go through our quality control process before a refund can be issued. We need this right after it: Busy Bee Jewelry recommends shipping returns with insurance as we will not be responsible for lost or stolen items, or items damaged in transit.

Returns on Watches:

We accept returns for a full refund within 30 days of the customer receiving the item. The watch must be in its original condition when sold and must accompany all boxes, paperwork and accessories etc. and cannot have been worn or sized.


Returns on Preowned watches:

We accept returns for a full refund within 7 days of the customer receiving the item. The watch must be in its original condition when sold and must accompany all boxes, paperwork and accessories etc. and cannot have been worn or sized.